DISTRICT CONFERENCE OF BILASPUR SSA

District conference of Bilaspur SSA was held on 12.10.2011.Conference was attended by Circle Secretary & Organizing Secretary. The members actively delivered their views and suggestions regarding present situation of BSNL and Customer delight Year . The following Executive Body was unamiously elected :
President: Shri M.R.Dhruw
Vice president : Shri S.C.Goldar
Shri S.N.Lakra
District Secretary: Shri A.K.Singh
Asstt.district secretary 1. Smt P.L.Potdar 2. Shri L.S.Nayak 3.Shri SNS Yadav 4. D.K.Shrivastava
Financial Secretary: Shri P.D.Beck
Organising Secretary ; shri Satya deep Sharma & Shri R.N.Baiga
Auditor : Shri D.kumar

Employees Awareness Week & Customer Delight month

All the members/Branch secretary/District Secretary/Circle Office bearers are requested to observe EMPLOYEES AWARENESS WEEK FROM 18th April 2011 to 24th April 2011 & CUSTOMER DELIGHT MONTH from 1st May 2011 to 31st May 2011 as decided in JAC

The following target are  to be achieved during Customer Delight Month:

• Zero landline, OFC faults | All faults to be cleared o  the same day.
• Zero Broadband faults      | Cable Faults to be cleared within 48 hours.
• Zero Leased Line faults.
• Zero BTS faults.
• Zero pending work orders of New Connections/Broad Band / Shifting.
• Redressal of customer grievances in respect of quality of service, billing, stopping migration of customers.
• Visiting subscriber premises. Make the customer to learn using GPRS, trough demonstration. This will enable the customers to avail the Value Added Services.
• Proper upkeep of the batteries and power plant
• Identifying and disposing of scrap material.
• Effective utilisation of the space which had been occupied by scrap materials.
• Maintaining punctuality – attending office on time.
• Manning of the Customer Service Centres from 8.00 AM to 9.00 PM and on Second Saturdays and Sundays wherever required.
• Giving proper publicity by issuing pamphlets to the public, displaying posters / flex boards and publicity through media. This to give a message to the public that BSNL employees care for their Customers.
• Each employee should bring at least 2 new customers (landline, Broad Band/ Mobile etc.) during this month.
• To take all measures to save electricity.
• Weekly Review of the progress and discussion between management and staff side.